Organisation

Idento Services is a part of Idento Operations BV This organization handles all back-office 'operations' within the Hokofarm Group, including the current front-office organizations Insentec and SAC Nederland BV which deploy their commercial activities. Idento Operations B.V. in its capacity to service the two front-office organizations and is its expertise, know-how and technical facilities other commercially oriented organizations in the agri-industry nutritional support.

Building and Structure
The structure of the service department is based on the product's front-office organizations. Automation systems for various different fields of knowledge are a practical requirement while knowledge of products and techniques in the practical operational level, and knowledge as an input to product innovations and improvements. Product portfolios within the Group to distinguish Hokofarm know roughly as follows:

• Feeding systems for cattle, sheep, goats and pigs.
• Roughage Recording Measurement systems for cattle.
• Feed intake Measuring systems for pigs.
• Milking Systems for cattle, sheep and goats.
• Automatic milking systems (AMS) for cattle.
• Automatic selection systems for cattle, sheep, goats and pigs.
• Automatic roughage dispensing systems for cattle and goats
• Feeding systems for calves.
• Automation systems (RF technology) for large bovine.

In addition, a variety of components, which are part of the overall product portfolio also offered separately through OEMs, brand-label handlers and distributors as part of its overall plan offered.

Knowledge areas, competencies and work processes are specific to a product or product group. Within Idento Services the following disciplines can be adressed:

• Discipline 1: AMS
• Discipline 2: Conventional Milking (Business to Business)
• Discipline 3: Specials, O.E.M, Brand label
• Discipline 4: Customer Care & Parts
• Discipline 5: Warranty & Repairs
• Discipline 6: Training & Documentation

For each discipline are key tasks, processes and procedures determined and is well known what competencies needed to perform the desired (service) activities. Of course the size of the competence requirements are listed as well (numbers of employees).

The division in it's various disciplines as well as quality can be adjusted to the size requirements of the customer and customer oriented staff and can be recruited and trained to expand when the need presents itself.